AVB PRECIPRO (OPC) PRIVATE LIMITED Refund & Cancellation Policy

Last updated: January 15, 2026

1. Introduction and Scope This policy governs the conditions for refunds, returns, and cancellations processed by AVB GLOBAL EXIM™ (Trade Name of AVB PRECIPRO (OPC) Private Limited). As an Engineering-Led Merchant Exporter, our policy is strictly aligned with the custom nature of the Industrial Tooling and Precision Manufacturing sectors.

2. Cancellation Policy (NCNR)

• Custom / Made-to-Order Components: All orders for Precision Machined Components, Special Tools, or goods sourced to specific drawings are Non-Cancellable and Non-Refundable (NCNR). Liability begins the moment the Order Confirmation is issued. If the Client cancels after confirmation, they are liable for 100% of the order value to cover engineering, material, and blocking costs.
  
  

• Standard Industrial Tools: For standard catalog items, cancellations prior to shipment are accepted solely at our discretion and will be subject to a 25% Restocking/Admin Fee.
  
  

3. Returns & Quality Warranty (RMA) We stand by the technical quality of our exports. To protect both parties, the following strict protocols apply:

• Notification Period: Claims regarding technical non-conformity must be notified within 7 days of receipt. Claims made after this period are time-barred and will not be entertained.
  
  

• Evidence Required: The Client must submit a detailed Inspection Report with photos and measurement data showing the specific deviation from the agreed Drawing or Standard.
  
  

• AI & Automated Inspection Limitation: Rejections based solely on AI-driven visual inspection systems or automated sorting machines are not accepted. Any defect flagged by an AI system must be verified and documented by a human engineer using standard calibrated metrology equipment (e.g., CMM, Micrometer, Hardness Tester) before a claim is submitted.
  
  

• Valid Rejection Criteria:
  
  

  • Objective Only: Rejections are accepted only if the part fails to meet the specific tolerances or material grades defined in the approved Technical Drawing.
    
    

  • Subjective Exclusion: Rejections based on aesthetic/visual preferences (e.g., surface appearance) not explicitly defined in the drawing are not valid.
    
    

  • Golden Sample Rule: If the Client approved a Pre-Production Sample, the Bulk Supply cannot be rejected if it matches the characteristics of the Approved Sample.
    
    

• Warranty Voiding: The warranty is immediately void if the goods have been modified, machined, reground, or misused by the Client or a third party.
  
  

4. Resolution & Remedies

Upon verification and acceptance of a valid defect by our Engineering Team, we will offer one of the following remedies (at the sole discretion of AVB PRECIPRO (OPC) PRIVATE LIMITED):

• Option A: Commercial Credit Note: We issue a Credit Note for the value of the defective goods, adjusted against the next order.
  
  

• Option B: Replacement (CIF/CIP Basis): We source and supply the replacement quantity. We cover the cost of goods and Freight/Insurance to the destination Port/Airport. The Client remains responsible for Import Customs Clearance/Duties.
  
  

• No Unilateral Returns: The Client must not ship defective goods back to India without our written "Return Goods Authorization" (RGA). Unauthorized returns will be rejected, and all associated freight/customs costs will be borne by the Client. In most cases, we will ask you to scrap the parts locally rather than return them.
  
  

5. Banking & Refunds

• No Cash Refunds: Due to strict Banking & Export Regulations (FEMA/RBI) regarding outward remittances, cash refunds are generally not processed unless a Credit Note or Replacement is deemed impossible.
  
  

• Transaction Fees: In the rare event of a cash refund, all bank charges (SWIFT) and exchange rate losses are deducted from the refund amount.
  
  

6. Contact for Disputes

To initiate a claim, please email anup@avbglobal.com with the subject line "RMA Request - [Order ID]".